Your privacy is surgagg's top priority. This document transparently explains how we collect, use, store, and protect your personal data throughout your use of the surgagg platform.
Welcome to the surgagg Privacy Policy page. We at surgagg understand how important privacy is to every user on our platform, and we take this responsibility seriously. This Privacy Policy is designed to give you a clear and transparent overview of our data handling practices.
This document applies to all personal information collected through the surgagg.pro website, the surgagg mobile app, and all related services we provide. It is binding on surgagg, our subsidiaries, and all parties acting on our behalf in the processing of member personal data.
This Privacy Policy explains in detail:
If you have any doubts or do not understand any part of this policy, we encourage you to contact the surgagg support team before continuing to use the platform.
Surgagg collects only the personal data necessary to provide quality and secure services to our members. Data collection is divided into two main categories:
Data You Provide Directly:
| Data Type | Example | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, IC/passport number | Mandatory (KYC) |
| Contact Information | Email address, phone number | Mandatory |
| Address Information | Residential address, postcode, state | Mandatory (KYC) |
| Financial Information | Bank account number, bank name | Mandatory (Payment) |
| Verification Documents | Copy of ID card, utility bill | Mandatory (Verification) |
Automatically Collected Data: When you use the surgagg platform, our systems automatically record certain technical information including your IP address, browser type, device operating system, pages visited, session duration, and in-platform interaction data. This technical data is used solely for security, troubleshooting, and user experience improvement purposes.
Surgagg processes your personal data only for legitimate, clearly stated purposes. We do not use your data for any other purpose without obtaining your consent first. The following are the primary purposes of data processing at surgagg:
Protecting your personal data is a responsibility that surgagg takes seriously. We continually invest in the latest security infrastructure to keep your data safe at all times. The following are the security layers we have in place:
While we take all reasonable precautions, no system can be guaranteed 100% secure. We therefore encourage you to take your own security measures — use a strong password, never share your login credentials, and keep your device up to date.
Surgagg does not sell, rent, or trade member personal data to any third party for their own marketing purposes. This is our absolute commitment. However, there are limited situations where we may need to share your data:
The surgagg.pro website uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform runs smoothly. The following are the types of cookies we use:
You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the surgagg platform and your gaming experience.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data held by surgagg:
You have the right to request and obtain a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data in our records.
In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
In certain circumstances, you may request that surgagg restrict the processing of your data while any dispute is being resolved.
Surgagg retains your personal data only for as long as necessary for the purposes stated in this policy, or for as long as required by Malaysian law. The following are our general data retention guidelines:
When your personal data is no longer required, surgagg will securely and thoroughly delete or anonymise it so that it can no longer be linked back to you.
Surgagg reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data.
When we make significant changes to this policy, we will notify you via one or more of the following methods:
The "Updated" date at the top of this document always reflects the last date this Privacy Policy was modified. Continued use of the surgagg platform after any changes take effect constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the surgagg privacy team is here to help.
You can reach us through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex requests such as data access or deletion requests, the full response period is up to 30 business days in accordance with Malaysia's PDPA provisions.
Six data security commitments that set surgagg apart from other platforms.
Every bit of data moving between your device and surgagg's servers is protected by 256-bit SSL encryption — the same technology used by the world's leading banking institutions.
Surgagg is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights as a data subject are fully recognized and respected in every data processing decision we make.
This is surgagg's absolute promise — your personal data will never be sold, rented, or traded to any third party for their own marketing purposes, under any circumstances whatsoever.
Sensitive data in the surgagg database is stored in encrypted format. Even in the highly unlikely event of a breach, your data remains unreadable without the encryption key.
The surgagg cybersecurity team monitors our platform around the clock. Any suspicious activity is detected and addressed in real time before it can affect your data.
Surgagg undergoes periodic independent security audits conducted by third-party security experts. Audit findings are used for continuous improvement of our data protection systems.
Register a surgagg account today and enjoy a safe, transparent, and trusted gaming experience backed by international-standard personal data protection.